Shipping, Delivery & Returns

Tompkins Canada: Committed to Superior Customer Service

The Tompkins Canada Team is here to support you with fluid power products order. Explore information on shipping, deliveries, and returns below or reach out to get assistance and ask questions.

GET IN TOUCH

Tompkins Canada strives for same-day shipping if received by 3pm.

Add that to competitive pricing and one of the largest inventories in the industry, and you’ve got what Tompkins Canada is all about: customer satisfaction, order after order.

Tompkins Canada Shipping Options

From Newfoundland to British Columbia, we work with various couriers to secure the most efficient rate for your order. We have a variety of shipping options which include, but are not limited to:

Purolator
Cardinal Couriers
UPS
Dicom/Dicom Express
Loomis
DHL
FedEx
LTL Freight Options

Returns Made Easy

Tompkins is Committed to Quality & Customer Satisfaction

Tompkins Canada is dedicated to ensuring we’ve met the utmost quality standards. Our merchandise may be returned only when specifically authorized by Tompkins Canada. Please review the conditions below and contact your account manager if you would like to process a return at 1-800-563-5300 or complete the form.

Return Conditions

No returns after thirty (30) days of receipt of goods. There is a minimum handling charge of 20% unless the return is due to shipment errors or defective merchandise. Any credit allowance will be based on the condition of the merchandise, subject to our inspection. Made-to-order adapters are not returnable unless proven defective.

Any credit allowance will be based on the condition of the merchandise, subject to our inspection.

“Special” made-to-order adapters are not returnable unless proven defective.

Warranty

Tompkins warrants its products to the buyer against defects in material and workmanship for sixty (60) days from the date of shipment.

TOMPKINS MAKES NO OTHER WARRANTIES WHATSOEVER, EITHER EXPRESSED OR IMPLIED, AND SPECIFICALLY MAKES NO WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND EXPRESSLY DISCLAIMS LIABILITY FOR SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND.

Shortages and Damages

No claims against Tompkins for shortages will be allowed unless reported within five (5) days after receipt of goods. Tompkins shall not be liable for any delay, loss, or damage to goods after delivery of goods to the carrier.

Still Looking for an Answer to Your Question?

For more information, contact us to speak with one of our customer service representatives.